DevTech Services, L.L.C. provides components for integrating diverse systems and for providing enhanced interfaces and management capabilities to existing CSM systems.
The Remote API provides method for extending and automating input and output
to and from BMC's Service Desk Express. It allows for command line
interfacing, monitored actions, and direct connections between Magic and
external data stores, services, and applications.
Service Metrics - CSM
Access one of the most important barometers you have for gauging the
effectiveness of your help desk: your customers. DevTech
Customer Service Metrics is a tool with which you can
gain effective insight into your customers' perceptions. Clients using
Internet Explorer or Netscape can respond to your customized templates, and the
responses are stored with your existing Magic information. Customizable logic
allows you to configure templates to respond actively to your clients'
Connection Logging - A utility for compiling usage statistics for BMC's Service Desk Express®.