DevTech Services, L.L.C. provides components for integrating diverse systems and for providing enhanced interfaces and management capabilities to existing CSM systems.

RemoteAPI The Remote API provides method for extending and automating input and output to and from BMC's Service Desk Express. It allows for command line interfacing, monitored actions, and direct connections between Magic and external data stores, services, and applications.

Features

• Rapid server communications development against a .Net 3.5 web service
  • Create, update, retrieve, and delete from any user module in Service Desk Express
  • Upload and store file attachments from local resources or remote URLs
  • Rapidly develop and deploy browser-based or windows form applications uniquely suited to your business needs.
• Rapid client development using a .Net client library for seamless integration with the RemoteAPI web service
• Full featured .Net server libraries for creating standalone server applications

Customer Service Metrics - CSM  Access one of the most important barometers you have for gauging the effectiveness of your help desk: your customers.  DevTech Customer Service Metrics is a tool with which you can gain effective insight into your customers' perceptions. Clients using Internet Explorer or Netscape can respond to your customized templates, and the responses are stored with your existing Magic information. Customizable logic allows you to configure templates to respond actively to your clients' responses..
Exclusive DevTech product!

MAGIC Adapter for InCharge - An automation adapter that allows SMARTS' InChargeT Network monitoring software to communicate with BMC's Service Desk Express®
Developed by DevTech Services in association with SMARTS!

Connection Logging - A utility for compiling usage statistics for BMC's Service Desk Express®.

SNMP Listener - A Service Desk Express® add-on that enables your SDE system to listen for SNMP traps, and respond according to customized business logic.